Due to the hygienic and personal nature of our healthcare and dental products, we do not accept returns of opened or used items.
To be eligible for a return request, the item must be:
Unused and unopened
In its original packaging
Requested within 30 days of delivery
All return requests must be approved first.
Returns sent without authorization will not be accepted.
To start a return request, please contact us at:
📧 support@vizzvision.com
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.
We will evaluate the issue and, if approved, offer a replacement or refund.
To help us resolve the issue quickly, proof such as photos or videos may be required.
Due to hygiene and safety reasons, we do not accept returns on healthcare, dental, or personal care products once opened or used.
The following items are non-returnable:
Opened or used hygiene or dental products
Custom or made-to-order items
Sale items
Gift cards
If you have questions about a specific product, please contact us before placing your order.
We do not offer direct exchanges.
If your issue is approved, we may:
Issue a replacement, or
Provide a refund so you can place a new order
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, provided that:
The item is unused and unopened
The item is in its original packaging
The product is not a hygiene or personal care item that has been opened
Customers are responsible for return shipping costs unless the item is defective or incorrect.
To initiate a cancellation request, please contact us before returning any item.
Refunds may be issued in the following situations:
The item arrived damaged or defective
The wrong item was received
The order did not arrive
In many cases, a return of the product is not required.
Refunds are issued at our discretion.
We may request proof (photo or video) before approving a refund.
Once approved, refunds are processed back to your original payment method within 5–10 business days.